Debra J. Kardinal

212 Wood St. #1605

Livermore, CA 94550

Phone: 925-960-0995

  rkardinal@comcast.net

Summary

• Over 29 years experience, in circuit design and training. Completed

numerous ATT technical courses in Circuit and Facility Design. T1.5, Frame

Relay, ASDS, Analog/Voice Data, Private Line and Mobility/Wireless

circuits, Switched Access and Trunks.

• Strong interpersonal skills and expertise in trouble resolution and customer

service for projects and training.

• Able to present clear provisioning methods, as a subject matter expert.

• Built strong cooperative working relationships with coworkers an Other

Telecommunications Exchange Companies.

• Extensive technical knowledge of system databases: ACMS, EFMS, ICORE,

SOTS, TIRKS, VFO, GRANITE

• Coordinated projects requested by customers for new services or changes

to existing circuits. Resolved discrepancies and escalated problems

requiring extensive technical assistance. Met critical deadlines resulting in

customer satisfaction.

• Worked from home on company laptop as a Contractor, for AT&T, with

minimum supervision.

Job Objective

TELECOMMUNICATIONS WORKER

Experience

MTNO Project/Program Network Engineering

Artech Information

Systems Llc

39650 Liberty St # 430, Fremont, CA

• Provisioning of Mobility Circuits, working from spreadsheets from a project

manager. Extensive research in systems for verification of circuit

availability, address, local exchange companies and OTC's (other

telephone companies)

• Redesigning connecting facility assignments from one to another, via AT&T

systems and other Telecommunication Companies, LECS (local exchange

companies). Disconnecting DS3 facilities, once all DS1channels were

cleared.

• Systems: Granite, Granite Works, VFO, Acorn, and numerous LEC

systems. Email, Fax, Phone, Excel, etc.

• Maintaining spreadsheets with critical information regarding Firm Order

Confirmations, Design Layout Records, Due Dates and any discrepancies.

• Reporting back to project manager with any critical information or changes

needing to be made.

• Maintaining my payroll/time reporting to the Contract/Temp agency as well

as to AT&T. While working from home, and consistently managing my time.

Circuit Provisioning

ATT Communication

PLEASANTON, CA

Responsible for design provisioning of private line and frame relay circuits.

Ordered local access via ACMS, TIRKS, EFMS, ICORE and Sots. Restored

circuits disconnected in error. Responsible for all VP/Director escalations and

expedited orders. Reconfigured existing circuits and provisioned new orders.

Education

Issuing

Institution

Lapeer High

School

Location Qualification

Lapeer,

MI

High School

Diploma

Graduated with honors, taking college prep

classes.

Skills

CUSTOMER SERVICE,DATA ENTRY,ESCALATIONS,GOOD INTERPERSONAL

SKILLS,PROJECT MANAGEMENT,PROVISIONING

Additional Comments

Worked with outside vendors technicians for restoration of disconnected circuits.

Responsible or all VP/Director escalations. Resolved discrepancies to ensure

timely quality service.

References Available on Request

Course of Study

General High School

Curriculum